FAQ

What are your grading standards?
We have three grades: Collector, Standard, and B-Grade (or Seconds). Please be aware that while advanced machinery is used to create pins, the majority of the painting process is done by hand by skilled workers, which means there will always be errors. We believe this human touch makes each piece unique and more meaningful as so many people took care in getting the design from an image to a physical product you can hold and admire.

Collector
Truly, works of art, these are nearly perfect pins, and for someone who wants to be able to admire these on their favorite pin boards. These are also good for those who enjoy pin trading. Very minor flaws may include:
- Light scuffing on metal surface (caused by manufacturers' polishing)
- Slightly lower fill levels in unimportant areas like clothing, accessories, background
- Possibly small specks of dust/glitter

Standard
Perfect for rotating between your board collection and jacket or ita bag! If you're someone who loves to wear a pin, even at the risk of minor scratches, then this is the pin for you! Our personal favorite pins to collect, these pins are almost to Collector standards, but may have a slightly more noticeable flaw, though usually only noticeable upon close examination, and often at a certain angle or lighting. We try to keep the flaw to a minimum of 1-2 to qualify as a Standard grade. Minor flaws may include:
- Surface scratches on metal or enamel
- Lower fills in enamel
- Slight screenprint errors (maybe slight misalignment)
- Tiny speck of dust/glitter

B-Grades (Seconds)
For the budget collector who wants some pretty things in their collection, but doesn't mind some flaws. These are also quite wearable, and often traded between pin makers. Most of our customers can't even find the flaws when they receive the pin due to our high grading standards. Flaws may include two or three of the following (listed in most common to least common flaws):
- Lower enamel fills
- Tiny Speck of glitter or dust
- More noticeable scratches or scuffs (usually on metal from over polishing)
- Enamel paint bleeding over to another area
- Small paint drops in the wrong area
- Small air bubbles in the fill
- More obvious screenprint errors
- Rough edges of metal on sides or back
- Missing Enamel
- Slightly oxidized metal

We do not consider wiggly posts as a flaw when grading as this does not affect the image.

Where are you located?
We started the business back in Tokyo, Japan but have since relocated to Seattle, WA in the USA!

I placed multiple orders, can you combine my shipping and refund me the difference?
Yes, however, refund for shipping may be slightly less than what you paid as shipping is based in weight. For example if you place an order that weighs 3 oz, you are charged based on that weight, then if you place a second order that was 6 oz, then the combined cost of both orders would be based on shipping for 9 oz. Furthermore, every transaction made we are charged a flat fee of .30 cents, so combined shipping will be refunded minus this .30 cents fee.

I’d like a refund.

We do not offer refunds unless we cannot fulfill the order. For more detail about returns/exchanges, please refer to your order page.

But it was a preorder and it’s taking longer than I want to wait.

While we try to have preorders created in a timely manner, if our manufacturers make a mistake and an item has to be remade, that can delay production time. However, for preorders, we use the money we receive towards creating the product, therefore we are unable to refund you unless we are not able to fulfill the creation of said product. Please continue to be patient. If you’re someone who doesn’t like waiting on a preorder, we suggest waiting for in-hand drops.

How long will it take to receive my order?
If the item is in stock, it will most likely take about 2-5 days within the US. We ship 2-3 times a week via USPS First Class Mail.

For international orders, please expect about 2-6 weeks to reach you depending where you are located. Your package will be shipped via USPS’ international partner, GlobalPost. Please be aware that GlobalPost’s tracking is only updated until it leaves the US. Once it leaves the US, it is up to the destination country to continue updating tracking. In our experience, your home country (destination country) usually does not pick up where tracking left off, but does usually arrive to customers. We are not responsible for any customs your country charges. Please shop with this in mind.

If the item is a pre-order item, it will likely take about 2-3 months before product is shipped out. From the date we place our order with the manufacturer, it takes about 4-6 weeks for them to produce a finished product of the pin, depending if there are no issues with production. If there are issues, we are quite insistent they get fixed as we want to present the best quality pin for our customers as possible. Once the pin has been approved by us, it takes about 3-7 days to arrive to us. Then we spend about a 2-7 days to grade the pins depending how many designs come in, and packaging the pre-orders before shipping to you!

I still haven't received my package!
During normal mail service, in most instances, it will arrive within 2-5 business days domestic, 5-15 business days internationally, but it could take longer due to holidays, customs or local postal problems, depending on what country you reside in. Please understand those things are out of our control and once the postal service has accepted our package (you can always check your tracking information), it is up to the postal service to deliver your package.

If you have not received your order within 15-30 business days from your ship date, please FIRST get in touch with your local post office and ask them if they are holding onto your package, possibly due to inability to deliver (full mailbox, no one home to receive the package, etc). If the package is lost by the postal service at any point between our drop off and your delivery, please understand that is not our fault and you will want to follow up with your local post office. Again, it is the responsibility of the local postal service to deliver the package safely to you. Even if you ask us to look into it, the only information we have is the information you have on your tracking. We don’t magically get more information than you do unfortunately.

If you suspect your package was stolen, while we understand it sucks if your package is stolen by unknown assailants, we are not responsible for their actions. If you have had packages stolen before, it may be a good option to look into having a PO Box set up.

Due to the possibility of lost or stolen mail, this is why we encourage you to pay for insurance which we offer as an add-on for all orders. This protects both your order and allows us to replace your order without a loss to our business. Without it, we are unable to guarantee you a replacement shipment.

My order arrived damaged.

If your product(s) arrive damaged, please feel free to be in touch with us and we will fix the situation as best as we can. We do require photos of the damage within 7 days of you receiving your package. We will gladly offer an exchange if the product was faulty when shipped out, when the damaged product has been returned to us. If the product is sold out, we will be unable to replace it unless we are restocking the item, to which we will find another solution. If the products were damaged in transit, then we will be unable to replace the package for free unless you paid for insurance. Without insurance, we are unable to open a claim with USPS which would cover our costs to resend an order that was damaged by them.

Do you sell wholesale?
Yes, please contact us at ShishidoCreative@gmail.com to inquire about our wholesale prices. Things to consider are whether you want exclusive designs from us or some of our more popular ones.

Can I commission a custom design for pins, patches, prints, etc.. from you?
We love doing commissions! We are both client-based professionals in the graphic design and tattooing industries, so this is right up our alley. We would love to talk about details with you for whatever project you want done, and are always happy to work within your budget.